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Under the circumstances, it becomes essential to offer better after sale and customer services in every industrial vertical or commercial sector. Can be optimized as per required 30 Hours. Please register in our website, so that one of our agents will assist you.
SAP CS means only the field service, resource related service and repair activity. SAP CS Training will provide the knowledge about basic components that are necessary for developing an effective customer service.
In customer service model, it generally happens after the sales. Once the product is sold to the customer, then later the customer usually come again with some complaints. It can be a query or it can be an enquiry. So, basically we have some process in a customer service module.
We have a process called as in- house repair process, repair at site process, annual maintenance contract, sale of service, Sale of spare parts etc. In- House Repair Process: In this, the repair work will be taken place at the company premises.
So, the company will notice whether the customer is within warranty or it is beyond warranty. If it is within warranty then the company will not charge the customer. If it is beyond the warranty then it will charge the customer for the repair work. This is one process.
Repair at Site Process: In this process, the repair work happens at the customer premises. Here, it is noticed that the customer is having warranty within warranty or beyond warranty. So accordingly the customer will be charged. It is a contract between the company and the customer for later service.
In this, from that contract you will create service orders automatically. In SD you create sales orders. Annual Maintenance contract is for particular period. In SAP CS Training, We use sale of service process because, we cannot record the sales order and service order in such a way that the person came and how long he worked and what are the components he used.
These things we cannot record in sales order.
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For this reason we use Sale of service process. In this from the sales order for the service product it creates a service order. So in the service order you will input the entire technician, how much time is taken will be noted down. Then the invoice is done.
This extra process is said to be as sale of service. Normally the sale of service will be based on the monthly basis. Sale of Spare parts: It is like a complaint. So using this document you can create your sales order.
So in this case from a service notification that is from a complaint document or an inquiry document you are creating a sales order. From the sales order you do the delivery and invoice. In some cases you do from the sales order and in some cases you do it from the service notification in some cases you do from the service order you create a repair order.
For understanding these process for customizing and knowing about these process in CS, we should know certain things about the CS. SAP CS is a very small module but it is integrated with many modules.
It has integration with SD, MM, Quality management, logic systems and production planning, planned maintenance and Finance and Controlling. Integration part means it is not about the system connection.
Some of the configuration in the SD is required to run the process.
In this process usually, from a service notification that is from a complaint document you create your repair order.Responsible for the development and implementation of SAP in five Yazaki Manufacturing sites, two warehouses and 2 customer business units.
SAP modules implemented include: CRM, SCM, FICO, OTC, SD, PP and QM. Responsible for integrating Yazaki's in house developed PLM tool to SAP and deploying the tools and processes across the organization.
Use the SAP Hybris Cloud for Customer administrative functions to effectively manage the needs of the business. Translate customer business needs into best practice business scenarios in SAP Hybris Cloud for Customer. Set up and configure the solution to manage business processes.
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Last blog I posted about SAP Integrated Business Planning for Sales and Operational Planning is important. Now we will see about SAP Demand – Demand Sensing process and benefits out of it.
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